CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, and state and local government and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.
What should you plan for?
Innovative business models are reshaping the UCaaS industry and compelling providers to adapt to boost their competitive edge. Integrated platforms delivering UCaaS, CCaaS and CPaaS are at the foundation of next-generation business communications solutions. The increasing disintegration of the value chain (apps + connectivity) is creating new challenges and opportunities for service providers. Fixed-mobile convergence (FMC) is in the spotlight again with the rise of highly distributed organization.
What trends will be next?
Increased diversity of offerings in terms of features, price, design, and architecture, including mobile UCaaS and highly customizable solutions, are driving broad penetration among the entire customer spectrum. Improved performance in terms of security, reliability, and quality of service, due to leverage of software-defined wide area network (SD WAN) services, redundant data centers, and maturing technologies, is enhancing UCaaS appeal among more demanding buyers.
Contact Center solution to meet your needs for omnichannel communications or fit naturally into existing environments.
• Focus on core innovations and reduce cost.
• Reduction in integrations and architectures.
• Consolidates data for ease of analysis.
Contact Center benefits:
• Increase customer satisfaction and raise retention.
• Improve first contact resolution.
• Increase agent productivity, reduce turnover.
• Improve agility and profitability.
• Enhance brand reputation.
• Connect processes and customer journeys.