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CBTS listed among North America’s leading UCaaS providers in the 2022 Frost Radar Report
CBTS tops Frost Radar Report in Unified Communications for the third year in a row

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CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, and state and local government and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.

 
 
Elka Popova
Frost & Sullivan
Vice President
& Senior Fellow,
Digital Transformation

What’s Inside the Frost Radar™ Report?

The Strategic Imperative

What should you plan for?
Innovative business models are reshaping the UCaaS industry and compelling providers to adapt to boost their competitive edge. Integrated platforms delivering UCaaS, CCaaS and CPaaS are at the foundation of next-generation business communications solutions. The increasing disintegration of the value chain (apps + connectivity) is creating new challenges and opportunities for service providers. Fixed-mobile convergence (FMC) is in the spotlight again with the rise of highly distributed organization.

The Growth Environment

What trends will be next?
Increased diversity of offerings in terms of features, price, design, and architecture, including mobile UCaaS and highly customizable solutions, are driving broad penetration among the entire customer spectrum. Improved performance in terms of security, reliability, and quality of service, due to leverage of software-defined wide area network (SD WAN) services, redundant data centers, and maturing technologies, is enhancing UCaaS appeal among more demanding buyers.

Companies plotted on the Frost Radar™ are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

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Technology and people enabling your success

Hosted Unified Communications

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  • Fully hosted, cloud-based VOIP phone and Webex collaboration solution
  • Flexible and scalable—grows easily with your business.
  • Enterprise-class features and applications.
  • Predictable cost and growth model.
  • Simplified ordering, multiple implementation methods, and simplified operations
 

Contact Center

Improve efficiency and reduce cost

Contact Center solution to meet your needs for omnichannel communications or fit naturally into existing environments.

IT benefits:
• Focus on core innovations and reduce cost.
• Reduction in integrations and architectures.
• Consolidates data for ease of analysis.
Contact Center benefits:
• Increase customer satisfaction and raise retention.
• Improve first contact resolution.
• Increase agent productivity, reduce turnover.
Business benefits:
• Improve agility and profitability.
• Enhance brand reputation.
• Connect processes and customer journeys.

Speak to a UCaaS expert, today!