Kevin Johnston, CBTS sales engineer, and Danielle O'Keeffe, manager, solutions consulting at Five9, explore how CBTS and Five9 are transforming contact centers with AI. Discover how real-time sentiment analysis, automated call summaries, and advanced analytics enhance agent performance and customer satisfaction. Learn about the latest AI integrations-such as GPT-3-and their impact on operations. This video provides valuable insights into the future of customer service technology and the significant ROI that AI can deliver.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Remember:
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Remember:
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Remember:
Five9 Contact Center software enables agents to be more effective when handling customer interactions, deliver a better service experience, or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omni-channel Routing connects customers to the right agent. On-Screen Caller Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.
Five9 provides everything you need to run an effective inbound, outbound, or blended omni-channel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.
Five9 is the leading solution for integrating call center software with CRMs, combining robust pre-built integrations and the support of an expert Professional Services team. With the experience of hundreds of successful integrations, Five9 can activate your business in weeks, not months.
CBTS and Five9 will help you adapt quickly to the constantly changing environment and stay ahead of the competition.
As a leading Five9 Contact Center provider and integrator, CBTS offers enterprise solutions to future-proof your contact center with reliable cloud-based tools that deliver consistent, high-quality customer experiences across channels, devices, and locations. The streamlined platform enables service with more flexibility, functionality, and consistency—ultimately boosting agent productivity and customer satisfaction.