CBTS and Five9: integrating all your communication capabilities

Keith Talbot, CBTS director of contact center solutions, explains that we offer more than multiple solutions and the expertise to support them. Our contact center team understands not only how to integrate our popular Five9 contact center solution with popular collaboration tools like Webex or a UCaaS solution for a seamless experience, they also understand how to support those integrations so that our clients are getting the most of their contact center solution.

Five9 Certified Integratied Network Partner

Five9 Global Partner Certified Implementation Partner

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Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.
Speak with an expert.
Speak with an expert.

Five9 Contact Center solutions are designed for you

Five9 Contact Center software enables agents to be more effective when handling customer interactions, deliver a better service experience, or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Caller Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.

Five9 provides everything you need to run an effective inbound, outbound, or blended omni-channel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.

 

Not all clouds are created equal

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  • 100% cloud deployment.
  • 24x7 NOC availability.
  • Redundant global data centers.
  • Carrier redundancy.
  • Non-disruptive real-time upgrades.
  • Global voice multi-tenant.
  • Elastic scalability and flexibility.
  • Highly secure (HIPAA, GDPR, PCI).

Flexible Architecture

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Open API architecture with built-in CRM integrations

Five9 is the leading solution for integrating call center software with CRMs, combining robust pre-built integrations and the support of an expert Professional Services team. With the experience of hundreds of successful integrations, Five9 can activate your business in weeks, not months.

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Why CBTS?

CBTS and Five9 will help you adapt quickly to the constantly changing environment and stay ahead of the competition.

  • Single account team, project management, training, and implementation.
  • Overlay hosted unified communications advanced PBX features.
  • No interruption of service, ease of migration.
  • Common calling plan and extension dial legacy systems.
  • 24x7x365 U.S.-based support.
  • Bundle integrated unified collaboration and unified communications solutions.
  • Consolidated billing for all solutions.

As a leading Five9 Contact Center provider and integrator, CBTS offers enterprise solutions to future-proof your contact center with reliable cloud-based tools that deliver consistent, high-quality customer experiences across channels, devices, and locations. The streamlined platform enables service with more flexibility, functionality, and consistency—ultimately boosting agent productivity and customer satisfaction.

Speak to an expert today about Five9 Cloud Contact Center.