With its rich portfolio of cloud communications, collaboration, and contact center solutions CBTS stands out with its tailored approach to different industries. Specialized teams of vertical industry experts enable CBTS to custom-tailor solutions for SLED, healthcare, retail and other verticals' highly specific requirements.
What should you plan for?
North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. Digital technologies, including cloud communications solutions, have captured the spotlight in this time of crisis.
What trends will be next?
UCaaS solutions are likely to see pockets of rapid growth in certain customer segments and verticals. The rise in remote work and increased demand for mobile-ready solutions, as well as the extensive adoption of video meetings and team messaging solutions, are likely to create pull-through for cloud calling services that are part of broader collaboration suites regardless of the robustness of the feature set.
Contact Center solution to meet your needs for omnichannel communications or fit naturally into existing environments.
• Focus on core innovations and reduce cost.
• Reduction in integrations and architectures.
• Consolidates data for ease of analysis.
Contact Center benefits:
• Increase customer satisfaction and raise retention.
• Improve first contact resolution.
• Increase agent productivity, reduce turnover.
• Improve agility and profitability.
• Enhance brand reputation.
• Connect processes and customer journeys.