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CBTS named a leader in Frost & Sullivan Radar Report for Growth
and Innovation

North American Hosted IP Telephony and UCaaS Market.

Speak to an expert.
Speak to an expert.

With its rich portfolio of cloud communications, collaboration, and contact center solutions CBTS stands out with its tailored approach to different industries. Specialized teams of vertical industry experts enable CBTS to custom-tailor solutions for SLED, healthcare, retail and other verticals' highly specific requirements.

 
 
Elka Popova
Frost & Sullivan

Vice President
& Senior Fellow,
Digital Transformation

What’s Inside the Frost Radar™ Report?

The Strategic Imperative

What should you plan for?
North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. Digital technologies, including cloud communications solutions, have captured the spotlight in this time of crisis.

The Growth Environment

What trends will be next?
UCaaS solutions are likely to see pockets of rapid growth in certain customer segments and verticals. The rise in remote work and increased demand for mobile-ready solutions, as well as the extensive adoption of video meetings and team messaging solutions, are likely to create pull-through for cloud calling services that are part of broader collaboration suites regardless of the robustness of the feature set.

Companies plotted on the Frost Radar™ are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

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Technology and people enabling your success

Hosted Unified Communications

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  • Fully hosted, cloud-based VOIP phone and Webex collaboration solution
  • Flexible and scalable—grows easily with your business.
  • Enterprise-class features and applications.
  • Predictable cost and growth model.
  • Simplified ordering, multiple implementation methods, and simplified operations
 

Contact Center

Improve efficiency and reduce cost

Contact Center solution to meet your needs for omnichannel communications or fit naturally into existing environments.

IT benefits:
• Focus on core innovations and reduce cost.
• Reduction in integrations and architectures.
• Consolidates data for ease of analysis.
Contact Center benefits:
• Increase customer satisfaction and raise retention.
• Improve first contact resolution.
• Increase agent productivity, reduce turnover.
Business benefits:
• Improve agility and profitability.
• Enhance brand reputation.
• Connect processes and customer journeys.

Speak to a UCaaS expert, today!