CBTS has been particularly effective in serving organizations in the public, healthcare, and retail sectors, which have been disrupted in the past two years. With its diversified technology portfolio services, CBTS has proven a trusted partner for businesses at varying stages of their transformation journey. Much of CBTS's past UCaaS growth has come from substantial deployments, including many in SLED and retail. CBTS is poised for continued growth in these sectors as government and education organizations embrace cloud services to support the rise in remote/hybrid work.
What should you plan for?
Forward-looking businesses are evaluating UCaaS in the context of broader digital transformation projects and are looking to align communications upgrades with broader business goals. Providers with flexible application programming APIs and communications platforms as a service (CPaaS) will be better equipped to help businesses integrate their communications solutions with important workflows and thus boost the return on their communications investments.
What trends will be next?
Technology trends such as Internet of Things (IoT), AI, robotics, AR/VR, APIs, programmable communications, and cloud delivery mechanisms such as anything-as-a-service are reshaping the future of work in a post-COVID-19 world. Sensors and AI will enhance human-machine interactions, while software-based meetings and collaboration solutions will reduce communication constraints between remote locations. Growth opportunities exist in all customer segments and industry verticals.
Contact Center solution to meet your needs for omnichannel communications or fit naturally into existing environments.
• Focus on core innovations and reduce cost.
• Reduction in integrations and architectures.
• Consolidates data for ease of analysis.
Contact Center benefits:
• Increase customer satisfaction and raise retention.
• Improve first contact resolution.
• Increase agent productivity, reduce turnover.
• Improve agility and profitability.
• Enhance brand reputation.
• Connect processes and customer journeys.