CBTS and Cisco: Powering the future of retail

Cisco and CBTS bridge the gap between customer priorities and business priorities with innovative technology. Our partnership empowers national retailers to meet customer demand by providing fast and efficient infrastructure, networking, and security options enabled with the latest AI technology.

Retail is changing. Do you have the right technology to keep up?

In the current market, customer expectations have never been higher, and patience has never been lower. Customers want on-demand service across channels with new levels of personalization. Our retail customers often relate their technology challenges to the following pain points:

01
Networking: Companies need insights into app performance, security for throughput, expanded retail IoT, customer data via network interactions, and AI leveraged for internal and external use cases.

02
Voice: Need improved call routing and AI functionality for call centers, alongside a flexible solution with instant scalability for new stores or locations.

03
Support: Seek solutions for proactive alerts, management, and troubleshooting to support future growth.

04
Cybersecurity: Struggle with numerous false positives in a vast threat landscape.

How CBTS and Cisco are delivering world-class retail solutions in five critical areas:

Customer journey to enhance the customer experience with greater efficiency for mobile engagement, digital merchandising, while capturing intelligent contact center, and drive-thru optimization.

Intelligent operations to capture wireless and video analytics, digital experience management, enable a secure hybrid cloud, and provide state of the art equipment monitoring.

Associate enablement to ease the employee demands with mobility and engagement, in addition to flexible fulfillment.

Distribution and fulfillment for the utmost focus on occupational safety, distribution automation and order fulfillment.

Physical and cyber security championing safety and surveillance with cutting-edge technology, loss and fraud detection, and secure connectivity and optimization.

Leveraging AI for enhanced solutions

Cisco Meraki IoT free device promotion

Discover the power of NaaS and IoT devices for retail operations

Blog 1

Blog 2

Solution brief

E-book

White paper

Capabilities and solutions

Cisco and CBTS work together to provide a complete portfolio of retail technology solutions.

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Use cases

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Buyer's journey

Smart stores
BOPIS
Intelligent contact center
Location-based marketing

Operations

AI-readiness
Security: physical and cyber
Sustainability efforts
Video analytics

Associate empowerment

Secure, connected devices
Digital workplace solutions
AI-powered knowledge centers

Distribution and fulfillment

Intelligent inventory management
IoT-enabled supply chain
Distribution automation

CBTS + Cisco = Innovation

CBTS is a Cisco Gold Integrator and Provider with extensive expertise and experience providing tailored solutions to numerous Cisco clients for 27+ years. Enhance your retail technology with AI-enabled solutions from CBTS and Cisco.

Why Palo Alto Networks? Why CBTS?

Palo Alto

• Leader in the 2023 Gartner® Magic Quadrant™ for SSE The Only Vendor to Be Recognized as a Leader in Both SSE and SD-WAN.

• Leader in the 2022 Gartner® Magic Quadrant™ for SD-WAN.

• Leader in the 2022 Gartner® Magic Quadrant™ for Network Firewalls Palo Alto Networks named a Leader for the 11th straight year. Enterprises value our strong product portfolio, multiple deployment modes, and advanced security features.

• A Visionary in the 2022 Gartner® Magic Quadrant™ for Endpoint Protection Platforms.

• The Forrester Wave: Enterprise Firewalls, Q4 2022 Report Proud to be named a Leader in enterprise firewalls, receiving the highest scores in both the Strategy and Current Offering categories.

• The Forrester Wave™: Cybersecurity Incident Response Services, Q1 2022 Prisma Recognized as one of the cybersecurity incident response providers “that matter most” and named a Strong Performer.

CBTS

• The 2021 Frost Radar Report recognizes CBTS for growth and innovation in support of remote and hybrid workers two years running.

• 2022 Frost Radar Report: Listed among North America’s leading UCaaS providers.