Tech Talk agenda

Modernizing In-Store Experience with Unified Commerce

As e-commerce continues to grow, how do you make visiting your brick-and-mortar store a more attractive option? You might find the solution in your IT operations. Join experts Jon Lloyd and Justin Rice for “Modernizing In-Store Experience with Unified Commerce,” our latest retail-focused Tech Talk, which will explore how a comprehensive retail IT solution can maximize the positive impacts your store has on customers and staff.

Expect to hear from Jon and Justin about:

• Defining unified commerce and its role in creating a seamless customer journey, whether through omni-channel or traditional approaches.
• Existing challenges in traditional retail models, including limitations of siloed systems, fragmented data, and customer expectations for enhanced in-store experiences.
• Establishing seamless shopping across channels, with personalized interactions and recommendations based on real-time insights.
• Streamlining inventory and fulfillment processes.
• Educating staff on new systems and empowering their exceptional service.
• The role of AI, IoT, and data analytics in retail, and strategies you can use to overcome resistance to retail technology changes.

Register now to reserve your virtual seat!