Tech Talk agenda

Breaking down silos: The power of integrating UCaaS and CCaaS

As hybrid work evolves and customer expectations rise, organizations need a unified, AI-powered approach to communication and customer engagement. 

In this episode, Justin and Jon discuss how combining UCaaS and CCaaS on a single platform drives business outcomes. By eliminating disjointed tools, this integrated solution enhances collaboration, improves customer engagement, cuts costs, and simplifies operations.

CBTS offers a variety of Digital Workplace products to support this transformation. Our UCaaS portfolio includes Webex Calling and Microsoft Teams Voice, while our CCaaS portfolio features Webex Contact Center, Five9 Contact Center, and CXsync Contact Center—giving organizations the flexibility to choose what works best for them.

We recommend Webex Calling and Webex Contact Center from Cisco as the ideal synergistic solution. Here are the transformational tools that unified communication delivers:

• An integrated, cost-effective solution for all communication needs.
• Increased productivity with faster response times and streamlined workflows.
• Seamless transitions between team collaboration and customer support.
• Reduced IT complexity through centralized management.
• Stronger, more consistent connections across the organization.